Assets
Catalog, quote, page and appointment travel with the chat.
WhatsApp interacts with MEXA assets
Your customers are already on WhatsApp. MEXA makes that conversation open and continue an asset: product card, quote, form or booking, with the same history as Instagram Direct or Messenger.
How does MEXA use WhatsApp?
As an inbound and outbound channel tied to digital experiences: an ad or post click opens an asset; WhatsApp, Instagram Direct or Messenger continue the conversation on that asset, with bots, people and analytics.
Other chats
Instagram Direct and Messenger share the same experience thread.
Frequently asked questions
Is MEXA a WhatsApp platform?
No. WhatsApp is one of the chat channels MEXA orchestrates alongside Instagram Direct and Messenger. The platform connects those chats with digital assets, ads, posts and the rest of the journey.
Keep exploring
Product
MEXA is not sold as a toolbox. Each capability exists to attract, connect, interact, convert, activate, understand and optimize.
Experience Builder
One platform. One editor. Multiple experiences. MEXA’s Experience Builder is where the customer journey starts.
Portals
Each MEXA portal is a persistent experience: content, catalog, forms, chat and follow-up in one place.
Pages
A MEXA page captures, explains and converts — and leaves a trace in the same journey as the catalog, WhatsApp, Instagram Direct, Messenger,…
Forms
A MEXA form is not a dead end: it is a journey event that can open an asset, trigger WhatsApp, Instagram Direct, Messenger, an advisor or a…
Want to see it in your operation?
Book a demo and we’ll walk the customer journey with your industry and current channels.
Request a demo